If you have an Internet connection on the computer running H2OS, the H2OS Support page can be used for these purposes:
1. Send an email message to H2OS customer support
2. Establish a computer to computer remote console connection (so H2OS customer support can see your screen)
3. Launch your web browse to access the H2OS online forum
4. Launch your web browse to access the current/latest copy of this (H2OS Customer) Guide
The SUPPORT page:
For simplicity, this page contains just 2 fields: a subject and a message.
To use this page to send a message to H2OS Customer Support, type a subject line and your message and click SEND
We try to reply to all messages within 24 hours.
The H2OS Support page can be used to connect your computer with a computer in one of our labs, should the need arise.
When a remote session is agreed upon, an H2OS Customer Support person will prepare a lab computer for the connection and notify you when it's ready. The notice will include the Lab machine code to select in the screen to follow (see below).
To initiate a remote connection session, click the SERVER CONNECT button on the SUPPORT page
A screen like this will appear:
Click LAB x (as advised) and this message will appear
Double-click the line containing H2OS SUPPORT in the top of the box to the left to make the connection.
Click this command button to view the online version of the H2OS Customer Guide
Click this command to launch your Internet Browse to access our on-line Forum,
Click this command to launch your Internet Browse to access our online videos library
Note that the video library is in it's infancy today as we are experimenting with different technologies and learning to effectively use this wonderful tool. Your suggestions are welcome.