How to kill H2OS using Windows Task Manager

 

 

IMPORTANT: While we have considerable protection in H2OS to ride through problems and avoid the need to "kill" H2OS using the Windows task manager, sometimes it may be necessary, but this action is not something to do casually and should be the exception and not the rule.  

 

Occasionally, H2OS can "hang up" or "loop" or more then 1 copy of H2OS can be running at the same time (although this possibility is guarded against), and attempts to perform a normal shutdown of H2OS do not work.

 

The first thing to do is give H2OS more time to respond. There are occasional "housekeeping" actions that are automatically run which may appear to be "in trouble" but are not, and just need time to finish and the screen will return to normal. If you've waited a while, at least a few minutes, and H2OS still has not "come back", then follow this procedure to "kill" and then restart it.

 

Using the Windows Task Manager to kill H2OS

 

  1. point your mouse to the Windows status bar, usually at the bottom of the Windows screen

  2. right click. The menu should include TASK MANAGER  

  3. select Task Manager

  4. locate H2OS.EXE

  5. click on the H2OS.EXE row to select it

  6. click END PROCESS

 

 

An example of a situation we run into from time to time is having to "cancel out" of a file transfer to or from our website. FTP'ing across the Internet isn't a perfect system, and a session performing a file can misbehave, e.g. keep running "forever" or appear to be stalled and  doing nothing, etc., At some point, it becomes clear something is wrong, at which time you have no real choice but to end the program running the transfer (in this case H2OS).

 

After H2OS is shut down you can restart it directly (no need to restart Windows).