How to force an H2OS shutdown



CAUTION: Only use this procedure when there is no other choice, i.e. when the H2OS screen is frozen and there is no system activity for a few minutes




The normal, preferred (and strongly) recommended way to shutdown H2OS is to click the "off" command button




It's also possible to shutdown H2OS by clicking the X command in the upper right hand portion of the screen, but this "short circuits" the normal shutdown process and

could potentially cause problems.  





To shutdown (kill) H2OS

In the event you cannot shutdown H2OS using either the "off" command button or the X command in upper right corner of the screen, you

can use the Windows Task Manager to shutdown H2OS. H2OS is largely "bullet-proof" to forced shutdowns, although it should only be done

when necessary and in conjunction with having submitted a problem report (for the first occurrence of the problem).



The procedure



1. Bring up the Windows Task Manager by right clicking in your Windows taskbar at the bottom of your screen (or where you have moved it to, it you have done so)





3. Click the Processes tab,  which will contain the names of all processes running on your computer


4. Locate and click on the line with H2OS.EXE to select this row in the display



5. With H2OS.EXE selected, click END PROCESS in the lower right area of the task manager screen


6. Restart H2OS normally.


7. Attempt to perform the same operation which caused the problem and include the results in your problem report.  


8. Send the problem report to H2OS Customer Support.